Interactive Pet Marketplace
Robot Pet Dog

Privacy details

Robot Pet Dog

by Loona

Last researched: 2026-05-16

Manufacturer documents local-only processing of face and body perception data, AWS Lex voice processing with no data stored, regional AWS server storage for account data, and an encryption chip for remote-monitoring communication.

From the manufacturer

Facts directly stated on the manufacturer’s product page or in their privacy policy. Where the manufacturer doesn’t document a criterion, the value is shown as “Not specified.”

Physical privacy shutter:
Not specifiedManufacturer does not document a physical lens cover.
Software privacy mode:
Not specifiedManufacturer product page does not explicitly document a one-tap camera-disable feature.
Camera indicator light:
Not specified
Two-factor authentication:
Not specified
Storage:
Local-firstManufacturer states: 'Loona has a powerful CPU, except for voice recognition, all other robot perception: including face data, human body data, and all other perception data are only processed locally in Loona, not uploaded to any cloud.' Voice is processed via AWS Lex cloud service with 'no user data stored in the cloud or locally, only real-time analysis is performed.' User account information and app settings are stored on AWS servers in the U.S. and Europe.
Privacy policy:
PublishedPrivacy policy is published at loonaweb.keyirobot.cn and a separate data-privacy support article is published at keyitech.zendesk.com. Policy lists supported security standards: PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171.
Manufacturer-disclosed incidents:
None disclosed

How to think about this

The criteria above are documented buying considerations for any connected pet robot. For a full explanation of what each criterion means, what to ask before you buy, and steps to take once you own the product, see our buyer’s guide to camera and privacy questions.